Financial Hardship and Assistance

The Council has developed a Financial Hardship and Payment Assistance Policy, which provides assistance to ratepayers and community members experiencing difficulty in meeting financial obligations to Council due to genuine financial hardship.  You may be eligible for hardship assistance, where:-

  • you are unable to pay amounts to the Council when due and payable
  • payment, when due, would cause you genuine financial hardship.

If you are experiencing financial hardship, you are encouraged to apply for assistance as soon as possible for:

  • alternate and flexible payment arrangements of rates;
  • deferral of the payment of rates (i.e. paying rates after they would normally be due); or
  • deferral or waiver in relation to Council fees or charges.

Council is willing to work with you to tailor a payment arrangement to suit your specific circumstances and encourages you to complete an application form.

If you would like to chat with Council’s Rates Officer you can ring 03 6264 0300 or email