Flood Events – Quick Facts and Important Information
Further information regarding responses to this event by Tasmanian Government agencies and authorities can be found at www.tasalert.com.au
The Government is receiving regular updates on the damage being reported, and we encourage all affected to contact their insurance provider as soon as possible to receive guidance.
Disaster assistance is now available to people in Southern Tasmania who have been affected by the floods, through the jointly funded Commonwealth-State Natural Disaster Relief and Recovery Arrangements (NDRRA).
Grants for temporary living expenses, essential household items and repair, restoration and clean-up are available for low-income individuals and families affected by the severe weather event and are available in the municipalities of Clarence, Derwent Valley, Glenorchy, Hobart, Huon Valley and Kingborough. The grants are means tested and are not a replacement for insurance or compensation for losses.
For information on the grants please call Housing Tasmania on 1300 665 663 (Monday to Friday from 9am to 5pm). The grants will be available for three months. Further information on disaster assistance is available on the Australian Government’s Disaster Assist website at disasterassist.gov.au and the TasALERT website at www.tasalert.com.
Power Outages due to Flood event
Some Tasmanians with homes that have had prolonged power outages may be eligible for Guaranteed Service Level (GSL) payments under TasNetworks GSL Scheme. It is important to note that these GSL payments are automatic and customers do not need to lodge a claim.
Assistance for Property and Small Business Owners
Affected businesses seeking more advice on disaster recovery and/or assistance should contact Business Tasmania. Ring 1800 440 026 during office hours or visit https://www.business.tas.gov.au/preparing_for_disasters
For any agricultural enquiries, please contact AgriGrowth on 6165 3225.
For Tasmanians requiring assistance please ensure to use the appropriate number:
– For life-threatening emergencies call 000
– For non-life threatening assistance call Police 131 444
– For flood and storm assistance call SES 132 500
Insurance Council of Aust involvement
The Insurance Council of Australia (ICA) has declared a Catastrophe for inundation and storm damage from May 10-11 to property and vehicles in Hobart, Tasmania.
As a result an Insurance Catastrophe the Insurance Taskforce, comprising all insurers with a claims footprint, has been established.
The ICA will act as the point of contact for insurance issues raised by government, as a facilitation and escalation service.
The ICA coordinates the collection and reporting of insurance claims data, to assist government with understanding the event and monitoring the recovery effort. ICA will report to government (as soon as known) on the number of claims lodged, the value of claims lodged, followed by periodic reporting showing the rate at which claims are being acquitted.